These Terms & Conditions (“Terms”) govern the interpretation of all promotional offers, claims,
guarantees, bonuses, intellectual property, and services offered by Meridian Accreditors Pty Ltd
(ABN: 19 663 155 351) (“Meridian”, “we”, “us” or “our”) via this website, advertisements,
marketing campaigns, sales funnels, downloadable resources, or other public communications.
By accessing this website or engaging with any Meridian content, offer or service, you agree to
be
bound by these Terms.
1. No Advice or Reliance
All marketing, promotional materials and information provided by Meridian are general in
nature and for informational and promotional purposes only.
No content on this website or within any marketing material constitutes legal, regulatory,
professional or financial advice. You must seek your own independent advice before relying
on any representations or engaging our services.
You acknowledge that:
You have conducted your own due diligence before engaging Meridian;
You have not relied on any oral or implied representation or statement not expressly
contained in these Terms;
All promotional claims are qualified by these Terms and conditions.
2. Promotional Performance Claims
Statements such as “239+ certified businesses”, “in as little as 10 days”, “100% success
rate”, “access to Tier-1 contracts” or references to dollar amounts (e.g. "$8M+ contracts")
are based on prior client experiences under specific circumstances.
These statements are not guarantees or assurances of outcome for any future client.
Actual outcomes depend on numerous factors beyond Meridian’s control including:
Client’s operational readiness and internal processes;
Timeliness and quality of documentation provided;
Implementation of recommended systems;
Auditor availability and independence;
Market, economic, or regulatory conditions.
3. Timeframe Disclosure – “In as Little as 10 Days”
All references to certification timeframes, including “in as little as 10 days,” are
strictly aspirational and contingent.
This timeframe is achievable only in limited circumstances where the client is highly
prepared, fully cooperative, and no unforeseen delays occur.
This is not a guaranteed timeframe and should not be relied upon as a promise of
certification duration.
Important Disclaimer (highlighted in marketing materials): Outcomes vary.
This is not a standard timeframe or a guarantee.
4. The $5,000 ISO Certification Promise – Goodwill Guarantee
The $5,000 ISO Certification Promise (“Guarantee”) is a voluntary, non-contractual goodwill
offer extended by Meridian for select certification engagements limited to ISO 9001, ISO
14001, or ISO 45001 standards.
The Guarantee is not a legal entitlement and remains fully discretionary.
Eligibility Criteria:
The Guarantee may apply if all the following occur:
The client fully complies with their obligations (see Section 6);
Certification is not achieved solely due to Meridian’s Proven Fault as
defined below.
Definition of Meridian’s Proven Fault:
“Meridian’s Proven Fault” means a direct, material failure by Meridian to exercise
reasonable care, skill and diligence in:
Preparing compliant ISO documentation;
Advising on certification preparation;
Implementing system elements necessary to meet ISO requirements;
Where this fault is the sole and primary reason the independent certification body
refuses certification.
Certification failure due to any of the following is not Meridian’s fault:
Client’s failure to implement recommended systems;
Client’s refusal, delay, or failure to supply accurate information;
Third-party auditor decisions;
Operational or compliance deficiencies within client’s business;
Unforeseen regulatory changes or external factors (Force Majeure).
The Guarantee payment is capped at $5,000 AUD inclusive of GST, per client engagement, and
constitutes the sole remedy for any failure under this program.
Meridian’s determination of Guarantee eligibility is final and binding, except where
prohibited by law.
5. The Straight Line ISO Certification Blueprint
The “Straight Line ISO Certification Blueprint” is Meridian’s internal proprietary
methodology for preparing businesses for ISO certification.
This methodology:
Is not a registered trademark;
Is not a guarantee of certification;
Requires full client cooperation and implementation.
The Blueprint remains Meridian’s intellectual property. Unauthorised use, replication or
sharing is strictly prohibited.
6. Client Responsibilities & Obligations
The success of Meridian’s services is contingent upon full and timely client cooperation.
This includes:
Complete disclosure of all relevant business processes, documentation, and
operational information;
Timely provision of requested records and access to personnel;
Full implementation of recommended policies, controls, procedures and systems into
daily operations;
Prompt signing of auditor engagement proposals;
Payment of all service invoices and third-party auditor fees as scheduled;
Active participation in training, workshops, and internal readiness audits.
Failure to meet these obligations may result in:
Voiding of the Guarantee;
Delays in certification readiness;
Inability to proceed with certification preparation.
The client acknowledges that certification cannot occur if operational compliance is not
maintained or if serious regulatory violations exist independent of Meridian’s services.
7. Bonuses, Free Offers & Valuation Disclosures
Free 30-Minute Rapid Certification Session:
Provided to qualified applicants only;
Strictly limited to 5 sessions per calendar month on a first-come, first-served
basis;
No legal engagement is formed until a formal service agreement is signed.
Free Gap Audit & Internal Audit Checklist:
The Gap Audit (valued at $5,497) is an internal readiness review performed by
Meridian;
The Internal Audit Checklist (valued at $1,997) is a proprietary preparatory tool;
Stated values reflect internal market-based valuations for these tools and services;
They are not transferrable or redeemable for cash.
8. Intellectual Property Ownership
All training materials, documentation, templates, checklists, frameworks, methodologies,
processes, and systems provided by Meridian remain the exclusive intellectual property of
Meridian Accreditors Pty Ltd.
Clients are granted a non-exclusive, non-transferable licence to use these materials solely
for internal compliance purposes.
Unauthorised reproduction, distribution, disclosure, resale or commercial exploitation is
strictly prohibited without prior written consent.
9. Confidentiality & Non-Disclosure
Both Meridian and the client agree to keep confidential all non-public business information
shared during service delivery.
Client documentation, systems, and operational data accessed by Meridian will not be
disclosed externally except:
Where legally required;
For engagement with third-party certification bodies as part of the agreed
certification process.
Meridian’s proprietary methodologies, templates and frameworks are confidential and may not
be shared, licensed, or disclosed by the client to any third party.
10. Force Majeure
Meridian is not liable for delays, interruptions or failures in performance caused by events
beyond its reasonable control, including:
Natural disasters;
Pandemics;
Government restrictions;
Labour disputes;
Third-party certification body unavailability;
Supply chain interruptions.
In such circumstances, Meridian’s obligations are suspended for the duration of the force
majeure event.
11. Limitation of Liability
To the fullest extent permitted by law:
Meridian excludes liability for any indirect, consequential, incidental, or special
damages including loss of profits, contracts, revenue, opportunity, goodwill, or
reputation;
Meridian’s aggregate liability for any claim is limited to the lesser of:
The total fees paid to Meridian for services giving rise to the claim; or
$5,000 AUD inclusive of GST.
These limitations do not affect your non-excludable rights under the Australian Consumer Law
(ACL).
12. Non-Reliance & Entire Agreement
Clients acknowledge that:
No verbal, implied or informal statements have been relied upon in deciding to
engage Meridian;
All representations are confined to written contractual agreements and these
published Terms.
These Terms, together with any executed service agreements, constitute the entire
understanding between the parties concerning all promotional offers, claims, and
representations.
Clients must lodge any claim or complaint under these promotional Terms (including
the $5,000 ISO Certification Promise) in writing within 30 calendar days of becoming
aware of the issue.
Failure to notify Meridian within this timeframe may result in forfeiture of the
claim unless otherwise prohibited by law.
Meridian will review and respond within 10 business days.
If unresolved, both parties agree to submit to mediation under the rules of the
Resolution Institute of Australia, to be conducted in Sydney, NSW (or virtually, by
agreement).
If mediation fails, parties agree to binding arbitration. The arbitrator’s decision
will be final and binding.
Costs of mediation and arbitration will be shared equally, unless otherwise
determined by the mediator/arbitrator.
14. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions
remain in full force and effect.
15. Governing Law & Jurisdiction
These Terms are governed by the laws of New South Wales and the Commonwealth of Australia.
Meridian operates nationally. Australian Consumer Law rights remain unaffected.
